Customer Service / Project Mgr. Specialist,

Braceland Brothers Inc., Philadelphia PA

Customer Service/ Project Mgr. Specialist

DESCRIPTION OF DUTIES

As Customer Service / Project Mgr. Specialist, I communicated technical aspects of DTP, printing technology to customers and sales representatives. Planned and tracked multiple printing projects. Calculated and documented job performance history. Generated invoices for billing and Identifies Problems.

• Managed Government Contracts with Government Printing Office
• Chair person of process improvement team, where my skills of analyzing business    practices was used wisely, evaluating programs that were implemented to    improve processes.
• Created an automated scanning system for artwork supplied by customers
• Developed an automated page configuration system with the use of MS Excel to    calculate page layout, best page fit, book thickness base on the number sheets and    paper type.
• I was instrumental in designing the appearance of various screens in the    customized software. This required creating screens that are user friendly, easy on    the eye, and set the environment in the software for higher production speeds by the     end users.