Keith O. Ryales

Customer Support Rep. / Sales Support & Mgr. of Purchasing / Inventory,

Xyan.Com, Horsham, PA

Customer Support Rep. / Sales Support & Mgr. of Purchasing/Inventory

DESCRIPTION OF DUTIES

As CSR/SS/ Manager of Outside Purchasing my ability to effectively communicate orally and use inter-personal communications allowed me to identify the needs of the customer and developed new improved methods to raise the level of customer satisfaction, which included an auto response system to request for information and data, online proofing system and a quick turn- around processing system. With the use of MS Office software package, I was able to streamline the capability of variable data use in the print process for direct mail promotions, personalized paperback books, annual report and more. In addition, I created a system that is very similar to vendor managed inventory and POPs ordering system, yet the average order placed by 3 pm of the any work day was delivered to the customer within 4 days. Templates were created to streamline the process with the use of MS Excel, MS Word, MS Access and Adobe Acrobat Professional. Adjustments to the system were only made to improve the system not only for financial saving, yet to provide the same or an improved level of service for the customer. With the use of Quick Books Accounting software, a similar system was created for the vendor side of the business where data conversion and end of the week data upload to the company's unique accounting system took place. Developed and implement outside purchasing/inventory procedures. Manage internal/external resources.